FAQ & Guarantee

Nope — promise. I show you what fits, answer your questions, and you decide in your own time. No pressure, ever.

Not at all. Plenty of people just want to see the cutlery and ask questions — that's genuinely welcome.

Cutco is an American kitchen cutlery brand that's been making knives and kitchen tools in Olean, New York since 1949. The full line covers kitchen knives, scissors, peelers, serving pieces, and table knives — all made in the USA and all backed by the Forever Guarantee. You can browse the entire product line at cutco.com.

Vector Marketing is the company that distributes Cutco products through independent sales reps like me. I work as a Cutco rep through Vector — think of it as being an authorized local contact for Cutco. I don't set my own prices (they match cutco.com exactly), and you order directly through Cutco. Vector is not an MLM: I don't recruit you, and I don't earn from a "downline" — I'm here to help you find the right stuff.

Fair question, and I'd rather answer it than dodge it. Cutco is sold by independent reps through Vector Marketing, and some people have run into pushy reps or heard "MLM" and tuned out. I get it. Here's my deal: it's not MLM — I don't recruit you to buy in, and I don't earn from a "downline." I just help you find the right cutlery, you buy directly from Cutco at the same prices listed on cutco.com, and the product is genuinely good and guaranteed for life. If I ever feel pushy, call me on it.

Prices vary a lot by piece and set — single knives cost far less than full blocks, and Cutco sets the prices, not me. The prices shown on this site are a July 2026 snapshot and aren't guaranteed current; confirm current pricing on cutco.com (it's fully public) or with me during a demo. There are also payment options like interest-free EasyPay — ask and I'll explain. One honest way to think about it: cheap knife sets go dull and get replaced every few years. Cutco costs more once — then it's sharpened free and guaranteed forever, so you never buy knives again.

Fully public. Every current price is on cutco.com, and I don't get special prices — you buy directly from Cutco at the same numbers. The demo isn't about hiding prices; it's about narrowing 89 pieces down to the few that fit you.

The full experience is about an hour — that's the one to book. I'm flexible, but the hour is the fun version: time for the rope cut, the tomatoes, and to actually talk it through instead of rushing. In person or over video. (Already know exactly what you want? Text me and we'll handle it in about 20 minutes.)

Cutco's Forever Guarantee covers free sharpening and service for life, per Cutco's current terms (a small return-shipping fee applies). If a product doesn't perform the way it should, Cutco corrects it or replaces it — no drama. New purchases also come with a 15-day money-back window. Full details are on Cutco's site — or just ask me and I'll walk you through it.

When a blade loses its edge, send it back to Cutco and they sharpen it — free. A small return shipping fee is all that applies, and there's no limit on how many times you can use it. Text me at 312-659-4280 and I'll walk you through the whole process so you don't have to figure out any paperwork.

Great — that means you already know the quality. I can help you fill gaps in your set, point you toward owner promotions, or walk through sharpening your existing pieces. No need to buy anything new; I'm happy to help with what you already have.

Still worth a look. A good chef's knife and a pair of kitchen shears cover most of what a light cook needs — and they'll last a lifetime. I'll always show you only what makes sense for how you actually cook, never more.

Most standard orders arrive in approximately 7–10 business days. Express shipping is available for an additional charge. I'll keep you updated from order to doorstep.

Text me — 312-659-4280 — or email lukehansen01@gmail.com. I'm always happy to help, no strings attached.

Absolutely — and honestly, one great piece is the right call for a lot of kitchens. Sometimes the smartest answer is one knife, a gift idea, or nothing right now. Starting small is a feature, not a compromise: everything carries the same Forever Guarantee.

You can — cutco.com is right there, and I'll never pretend otherwise. What the demo adds: you see the pieces work, I narrow 89 options down to the few that fit how you actually cook, and you get a local person afterward for sharpening, service, and gifts. Buying cold online means guessing; the demo removes the guessing.

Perfect — that's who the demo is for. You don't need to know a santoku from a slicer. Tell me what you cook and what annoys you in the kitchen, and I'll translate that into two or three options in plain English.

Great — do it here. The catalog on this site has all 89 pieces with photos and July-2026 snapshot prices, no account or popups. When you want a second opinion on a shortlist, text it to me and I'll tell you what I'd actually pick and why.

Then you buy nothing, and that's a fine outcome. You'll still leave knowing what fits your kitchen and what doesn't, and we part as neighbors. Some of my best referrals come from people who bought nothing.

Your friend saw a demo and thought of you — that's all a referral is. There's no script and no obligation attached to their name. Start on the referred page to see exactly what a demo looks like, or just text me with questions first.

During the school year, I'm at DePauw, so video demos are easiest. When I'm back on the North Shore, in-person demos may be possible — Winnetka, Glencoe, Northbrook, Evanston. Either way, grab any open slot on the booking page and we'll make it work.

Damage from normal household use may qualify for correction or replacement. Damage from unconventional use is generally eligible for replacement at half the current retail price, subject to Cutco's current terms. Details at cutco.com.

Easiest path: just text me — 312-659-4280. I'll walk you through sharpening, service, or a replacement so you don't have to figure out any paperwork.